Services and Retail

Service organizations and retail business need to understand their customers and employees better than anyone else in order to provide them with the experience they need.

Furthermore, both the processes and mindset of employees must fit the customer strategy perfectly.

Digital technologies and the use of data analytics provide tools to continuously monitor performance and make improvements in order to attain excellent customer experiences.

We help you transform

Everyone encounters strategic moments (e.g merger, innovation, growth, …), including you. The path you take at every strategic moment, is crucial. We guide you to make the right strategic choices and bring strategy to life in the workplace. 

We always start from the digital normal. We listen to your customers and map your strategy, organisation and services to their specific changing needs. We focus on digital power and the human touch behind each transformation.

Our offering features best-in-class capabilities that build and optimise organisational effectiveness, customer experience and employee engagement.

Our insights
Recent stories and downloads


Colruyt Group

Colruyt Group wanted to develop and implement a metamodel in which processes are modelled end-to-end and standardized on groups level. The following challenges were defined:…
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ADMB found out they suffered from an insufficient maturity related to business process management in the organization. Only a limited number of processes had already…
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Colruyt Group

Within the Colruyt Group, there is no central procurement organization for indirect procurement. Each supporting department (IT, HR, Engineering, Real Estate, Marketing and Finance) is…
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Our experts

Jan Bellaert
Dorothée Laire
Jonathan Aelterman
Vincent Defour
Peter De Clerck