Services and Retail

Service organizations and retailers need to understand their customers and employees better than anyone else in order to provide them with the experiences they need.

Customers expect interactions to be personalized, relevant and smooth. They do no longer accept inefficient processes, outdated technology, siloed information, lack of collaboration and poor employee performances. 

The target operating model, daily processes and mindset of employees must be perfectly aligned with the organizational strategy. Digital technologies, agile teams, process automation, data mining and the use of A.I. provide the means to deliver an excellent service across every channel, at every time.

We have solutions for the strategic challenges you encounter.

We are pragmatic consultants who deliver immediate and consistent value, leveraging new technologies.  We innovate and improve target operating models. We create the vision to transform from a product focus to a customer focus. We help you shape amazing customer experiences combining physical and digital interactions. We simplify and automate processes and empower employees. All whilst bringing A.I., Machine Learning, comprehensive analytics solutions and insights. We care and want to help.

How can we help you improve?

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A new season for VRT Customer Service

To alleviate some of the workload, VRT sought out ways to further optimize its customer service without compromising on its high quality standards. Who better…
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An important retail bank

Employee advocacy drives customer advocacy

Employee engagement is a challenge for most companies. According to an important retail bank engagement initiatives should lead to digital and customer centric advocates.
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Towards a client oriented organization

Partena Compass’ last organization model had put most focus on profitability and internal efficiency. As customers have become more demanding over the last years, Partena…
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How can we help you improve?

Meet our experts!

Jan Bellaert
Vincent Defour
Dorothée Laire
Jonathan Aelterman
Peter De Clerck